Tuesday, October 23, 2012

Why I'll Never Complain Again...Hypothetically

Wal-Mart is an interesting place. I go there knowing I'm going to be annoyed at something, whether it's the associates, or lack there-of, the long lines, the somewhat empty shelves, the weird-o customers, the inability to find something, etc. But, I also go there knowing I will probably end up with what I need and get a good price.

Yesterday I had one of the most annoying experiences I have ever had at a retail store. Here's my story from the beginning:

I have been having this obnoxious sore throat for over a week now. It comes at night and lasts until breakfast. It keeps me up at night. It's awful. After a week of begging Mathew, I finally talked him into letting us by a humidifier. I figured some moisture might help? Well, we go to Wal-Mart Saturday night to get one, and of course the cheapest one was sold out, so we upgraded to the next cheapest. It sucked. Big time. Thankfully, Wal-Mart has the best return policy so we just took it back for a replacement last night.

Prior to going, I looked online to see what my options were going to be so I could be more educated this time and hopefully end up with a better one. Surprisingly, the cheaper one had good reviews and it said it was back in stock in the store! I was stoked. So off we go. After returning our crappy one, we went to grab the other one. The shelf is empty. We trek back to the customer service desk to see if they could check their inventory since we had seen they were in stock online. Stores have back stock...right? Well apparently, the girl was not interested in trying to help us. She had us go back to get the number of the item, which we did. There were like 5 numbers on the little sign, so we copied a couple. When we brought back the numbers, she mumbled some excuse about needing a manager so we left to find someone else.

Enter second associate. This girl seemed promising. Super nice, had a scanner, seemed energetic. Perfect. She followed us to the humidifiers and scanned the bar code. Inventory says there are 60. Yes! We were going to get our humidifier! Nope. She figured it must have been an inventory error or something and did nothing more. I was shocked. Seriously? Her little machine said there were some there, we saw online that if we ordered it, it would be available for pickup TODAY, and she still didn't go to the back or try to find someone else to help. Her advice was to go home and order one and wait for a week till it would be ready for pickup.

We did go home and we did order one right away. Less than an hour later we get a text saying our order is ready for pickup. I guess the inventory was right! Who would have guessed? So we go back and pick it up, but not before I had written a very lengthy complaint on walmart.com.

I thought maybe I would get an email with some auto-generated apology and maybe a coupon. Somehow my dad always gets coupons for complaining. Nope. This morning, I get a personal phone call from the manager at the store! I was mortified!!!!! He had me describe the situation and kept apologizing for what had happened. I kept apologizing for my outburst because I felt a bit overly dramatic. He also had me describe the girls that helped me so he could make sure it didn't happen again. It was definitely one of the most embarrassing phone calls I have ever had.

I am officially terrified to make a complaint to a store ever again. Now I'm worried those girls will lose their jobs, which is so not what I want. I just wanted my dang humidifier! So let this be a warning, if you complain to Wal-Mart, you will most likely get a response, so be prepared!

Thursday, October 4, 2012

My Favorite (Easy) Dinner Recipe

I would like to share with you one of my absolute favorite recipes. It came from my mom and it has become a staple at our place. It is SO easy and so delicious. You have probably seen similar recipes out there but I promise this one is awesome. Also, it produces great leftovers, which makes mornings even better when we are trying to put together lunches for work.

I'm going to give you the exact measurements for the ingredients, but usually I just guesstimate because most of them don't really matter. Also, sometimes I'll throw in some other left over veggies with the broccoli, like peas or carrots just to get rid of other leftovers in the fridge. Also, leftover chicken and rice make this recipe even easier.

*This has been waiting to be posted for a couple weeks...I was hoping to get a picture of it but the one I took looks bad, so just trust me, it's good!*

Cheesy Broccoli Rice Casserole


12-16 oz broccoli (frozen or fresh)
4 oz can of mushrooms (I hate mushrooms so I always leave this out, but it's there for you crazies who like them!)
1/2 cup chopped onion (If I don't have an onion, I just sprinkle some minced onion or onion powder)
1 can cream of chicken soup
2 Tbsp milk
3 oz Velveeta (feel free to cut off a little too much...I usually do)
2 cups cooked rice
1 cup diced chicken (1-2 chicken breasts)
Breadcrumbs or a box of stuffing mix


*Preheat oven to 350 if you use stuffing

1. Start by cooking your chicken if you aren't using leftovers. I just throw a frozen chicken breast in some boiling water and let it go while I do everything else.

2. Then get the rice going. I always forget to start my rice early and then I have to stand around the rice cooker waiting for it to pop. Someday I will remember to buy Minute Rice.

3. Steam the broccoli. I'm lazy and throw the broccoli in a bowl with a little bit of water, cover it with a plate and cook it in the microwave for 5-7 minutes until it's soft.


4. Make the sauce. Sautee the onions and mushrooms over medium heat with cooking spray. Add soup, cheese, and milk. Stir until the cheese melts. Once the chicken is cooked, shred/chop it up and toss it in with the sauce.

5. *Optional Step* Make your stuffing. Cook according to the directions on the box. I just leave out the butter/margarine to save a few calories and fat.

6. Layer! In an 8x11 pan, put the broccoli and other veggies down first, then cover that with rice, then pour the sauce over all of that and spread it around. If you chose to make stuffing, which I highly recommend, put that on top of everything else. Bake it at 350 for 30 minutes. If you chose breadcrumbs, just sprinkle some on top and serve! No baking necessary with the breadcrumbs, as long as everything was made fresh.

Enjoy! I probably make this at least once a month. Give it a try!